Top 10 Brands From Our Twitter Customer Service Study

Top 10 Brands From Our Twitter Customer Service Study Lucy Hitz Blogger Extraordinaire Simply Measured

In our most recent study of customer service on Twitter, we found that the demand for customer support through the social network has grown by 44% year-over-year.

Of all the brands analyzed, these 10 are using their dedicated customer service handles to field the highest level of inbound Tweets. What are they doing differently? See for yourself:

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Lucy Hitz

I’m the Content Marketing Manager here at Simply Measured. I manage our blog, produce longform content, head our co-marketing initiatives, and host the Simply Social podcast, among a few other things. I love yoga, The X-Files, peaty scotch, hiking, and poetry. If I were a social media channel, I’d want to be Instagram, but I think I’m Twitter.