Top 10 Brands From Our Twitter Customer Service Study
In our most recent study of customer service on Twitter, we found that the demand for customer support through the social network has grown by 44% year-over-year.
Of all the brands analyzed, these 10 are using their dedicated customer service handles to field the highest level of inbound Tweets. What are they doing differently? See for yourself:
I’m the Head of Marketing Communications here at Simply Measured, where I’m responsible for our content program, social media marketing, PR, and comarketing ventures. I love yoga, The X-Files, peaty scotch, hiking, and poetry. If I were a social media channel, I’d want to be Instagram, but I think I’m Twitter.